TCL/LJ 7833: Our client seeks a Support Analyst / Technician for an assignment within its Finance & Corporate Services division.

We are acting for a NW London based local authority

The post will be located in Brent, HA9 and will be for 36 hpw, Mon-Fri, normal business hours.

This is anticipated to be, initially at least, a 3 month assignment.


Essence of role:

The Oracle Financials Help Desk has been set up to provide support for the whole of Brent Council. The 1st Line Support Officer will be the first point of contact for Oracle users that are have problems using the system.

Main duties will include manning the Oracle Financials Help Desk phones, logging Oracle Issues onto Help Desk software, resolving simple issues that are within their knowledge and capability or assigning Help Desk Tickets to more appropriate support staff, managing Help Desk Tickets & keeping users informed of their progress, escalating Help Desk Tickets where necessary and running weekly Help Desk statistical reports.

You will send global e-mails to users when the system is down, informing the users what action is being taken to fix it, informing the users what action they can take in the mean time and informing the users when the system will be available for use again.

You will analyse Help Desk data to keep Help Desk Manager informed about the number of Tickets created during the week, Tickets closed during the week, the type of tickets created during the week etc.

You will be required to undertake additional tasks as and when required to provide cover for other Oracle support staff who are away or if they are over loaded with work.


Candidate requirements (*indicates must be CLEARLY EVIDENT FROM YOUR CV, not just your covering letter, to avoid auto-rejection by client) include:

*At least 6months 1st line support experience in an Oracle Financials environment.

*Ability to contribute effectively in a high-pressure environment.

*Ability to work as part of a team.

*Ability to decipher what the users are saying and to put that into the appropriate words for the 2nd line support to action the Help Desk Ticket.

*Excellent numeracy and analytical skills.

*Excellent computer skills, including being able to use a wide range of IT systems including Oracle Financials, Microsoft Excel, databases, accounting packages, email and internet.

*Ability to provide accurate information.

*Ability to prioritise workload to meet targets and deadlines

UK local authority or other public sector experience advantageous, but not a prerequisite


Next Steps:

If you would like to be considered for the position please apply via this website, quoting the vacancy reference number.

Please do not apply for this position unless you meet the candidate requirements noted above.

We can only consider employing you through a limited company structure if adequate insurance arrangements are in place and if we can be satisfied that you are not in breach of managed service company legislation and regulations. Our standard settlement terms with contractors are monthly.

Whilst all CVs received will be examined in detail it is, we regret, no longer possible for us to reply automatically to all applicants, simply because of the volumes of vacancies and candidates now involved.

Please do not telephone us for progress reports on your application, but do feel free to email us in this respect. All emails will be replied to.

Triumph Consultants Limited: Please note that whilst this site is and will remain, one of our primary advertising outlets, we also advertise a selection of higher paid vacancies on our own website, where you can subscribe to an RSS feed, delivering details straight to your web browser.





CONTACT
Ms  Carole  Dixon

Triumph Consultants
49 Queen Victoria Street
London
EC4N 4SA